Our Gift Cards Services enable you to offer and sell to your customers gift cards online (“Gift Cards”), which the customer can order and pay for using SumUp’s payment processing services. With the Gift Cards Services, you can generate and send mobile payment links to sell the Gift Cards to your customers. Gift Cards are delivered only electronically, and delivery may be delayed by several hours following order. SumUp reserves the right to delay or decline purchases of Gift Cards for any reason. You can find all your issued Gift Cards as completed transactions in your transaction history. You are responsible to keep track of issued Gift Cards, Gift Card owners, Gift Card amounts and Gift Cards usage. You may offer Gift Cards only to customers in the EEA, UK or Switzerland, and subject to the list of Territories supported by SumUp, available on our website. You agree to pay our fees applicable to the use of the Gift Cards Services, as may be announced from time to time on our website.
If you offer Gift Cards to your customers using the Gift Cards Services, you (and not SumUp) are the issuer and administrator of your Gift Cards and you are responsible for providing goods or services in accordance with the terms of the Gift Card. Gift Cards are only redeemable directly from you. You may not permit returns or refunds on Gift Cards, except in accordance with consumers’ statutory rights. Gift Cards are not payment instruments, and you may not provide a cash refund from, or cash back on, Gift Cards, unless required by applicable law. You may not issue Gift Cards valid longer than thirty-six (36) months from date of issuance.
You are not entitled to issue a Gift Card with a value in excess of 1,000 GBP (or its equivalent in another currency), or add value to a Gift Card that has already been issued making its value exceed 1,000 GBP paid in the course of one day. You are not entitled to issue more than 5,000 GBP in Gift Cards to a single person within any one day. If a purchase exceeds the customer's Gift Card balance, the customer shall pay the remaining amount using another payment method. In the event that your Account is closed, suspended, or terminated, unused balance of Gift Cards must remain available to customers
All Gift Cards and the associated funds are your sole property. You are solely responsible for any liability related to the sale of Gift Cards, the use or misuse of your Gift Cards, and any third-party claims arising from or relating to your Gift Cards.. You agree that you are solely responsible for handling all claims related to your Gift Cards. Any complaints, inquiries or comments related to your Gift Cards must be addressed and managed by you (e.g. refunds, promotions, customer satisfaction, etc.). In addition, you are solely responsible for fulfilling your tax obligations related to the Gift Cards and where necessary, for notifying your customers of applicable taxes.
If you are promoting your Gift Cards to the public through a third-party platform (such as Facebook, Instagram or a similar social network), you are solely responsible to comply with any applicable terms or requirements of such third-party, and you will hold harmless and indemnify SumUp against any and all loss, cost, damages or liabilities which SumUp may incur or sustain as a result of your non-compliance.
By accepting these Gift Card Terms, you confirm and agree that you shall not use the Gift Card Services for goods, services or business activities that fall within the scope of the restricted business categories under our Terms. We reserve the right in our sole discretion, to add categories of prohibited transactions or business categories by adding such categories either to these Gift Card Terms, the Terms or an acceptable use policy published on the Support Center of our website. You further confirm and agree to comply with any such restrictions imposed by third-party platforms that you may use for promoting your Gift Cards to the public. SumUp may at its sole discretion decide whether your use of the Gift Card Services falls within the scope of the restricted business categories and is therefore not in accordance with the Terms or these Gift Card Terms. We retain the right to suspend or terminate any Account who has violated any of the restrictions above.
You must comply with all laws and regulations applicable for your Gift Cards, including but not limited to those related toe-money issuance, payment services, VAT and consumer rights, and you are solely responsible for your regulatory compliance, including but not limited to product and services quality, expiration dates and fees, returns and refunds, contracting with customers, customer service and communication, and data protection laws.
SumUp assumes that by offering Gift Cards you are neither issuing electronic money under the meaning of the applicable e-money laws, nor providing regulated payment services under the applicable payment services legislation. For avoidance of doubt, it is your sole responsibility to assess the applicable legislation and determine whether or not your offering of Gift Cards or use of the Gift Card Service requires any form of licensing or an authorisation from a competent authority, or if you have any reporting obligations. SumUp has no responsibility to overview your business activities related to the offering of Gift Cards/use of the Gift Cards Service, or provide advice, or otherwise inform you of any regulatory matters, including but not limited to compliance with e-money or payment services regulations.
We reserve the right to modify or terminate the Gift Card and Gift Card Services for any reason, without notice at any time. You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the Gift Card Service, use of the Gift Card Services, or access to the Gift Card Services without the express written permission by us.
SumUp has no obligation to prevent and bears no liability for any service failure, fraud or loss associated with the purchase or sale of a Gift Card. SumUp makes no warranties, express or implied, with respect to the Gift Cards and disclaims any warranty to the fullest extent possible. You release SumUp (and its affiliates and subsidiaries, officers, directors, employees and agents) from any and all claims connected with any disputes with customers related to the purchase and use of Gift Cards, or your non-compliance with any applicable regulatory requirements.