Waitress wearing a mask inside a cafe

How to work in hospitality post-COVID

The hospitality industry has always been significant for the UK economy, and in September 2020, hospitality accounted for 6.9% of all jobs in the UK. Before the pandemic, there was an influx of investment in hospitality businesses, which continued during the pandemic despite the drop in demand.

But with the help of support from the British government, hospitality has begun bouncing back. The sector showed itself to be very adaptable and willing to work around the challenges of the pandemic. Hospitality has seen an increase in employment over the last several months, with strong growth projected thanks to initiatives like the Bounce Back Loan Scheme and Eat Out to Help Out. 

When you work in hospitality, your customer service is the core of your business. That means you need to address new concerns customers have as a result of the pandemic, many of which have to do with safety, and do so with the same air of friendliness and approachability that you did before. 

That’s where SumUp can step in. Whether you're running a restaurant, café or bar, our products and services are geared towards allowing your business to accept cashless payments safely and expand the services you can offer your customers — so you can continue to grow your hospitality business whatever the circumstances.

Accepting cashless payments with SumUp Card Readers

Using our card readers to accept payments by card and by phone gives you a faster, safer way of handling customers’ money than cash. You can even take them on the road with you, so you can get paid wherever your business takes you. 

All of our card readers accept debit cards, credit cards, contactless payment, Apple Pay, and Google Pay. Customers only need a few seconds to insert or tap their card and verify the transaction for the payment to go through. 

Cashless payment is secure and reduces your interaction with customers, helping you do business in a COVID-safe way. The money goes directly into your SumUp account and is available within the day. Contactless payment is particularly safe because of how difficult and uncommon contactless payment fraud is. 

Getting paid remotely with QR codes and payment links

Accepting payments by card is already a step towards a more COVID-safe business space, but thanks to remote payments, you can completely reduce face-to-face customer interactions.

SumUp offers various ways for you to get paid by anyone from anywhere, easily accessible from our free SumUp App. You can send payment links and QR codes to your customers with a few taps of a screen, and they can pay you comfortably from wherever they are. 

Payment Links

You can create a payment link by entering an amount in the ‘Checkout’ screen of the SumUp app, tapping ‘Charge’, and then choosing ‘Payment Links’ in the next screen. Then, you can send it to customers on any channel you want, from social media to WhatsApp to email. 

Your customers don’t need to sign up or register; they just click on the link and are redirected to a secure site to pay. Customers can pay with the same credit or debit card they would use at a card reader. 

QR Codes

You can create a QR code the same way you create payment links, only they’re in a different section of the app. Go to the ‘More’ tab and tap ‘QR Codes’. In just a few seconds, you can create a new QR code to send to your customers. 

You can set the price associated with your QR codes, or you can let the customer enter the amount themselves. You can also add a description to help your customer understand what they’re paying for. 

Your QR codes aren’t limited to remote payments either. You can easily add your QR codes to table displays, counters or walls at your business to speed up orders and payments.

Optimizing your business with Goodtill by SumUp

Getting paid isn’t the only thing we can help you with. We also offer a detailed suite of merchant services through Goodtill by SumUp, a point-of-sale system you can adapt to your needs no matter which part of the hospitality sector you work in. Process orders, accept payments and get insightful reports on your business with one single tool.

With Goodtill, you can have an overview of your business and see how you’re performing, from day to day sales to your most popular products to turnover rate to the average price of an order. You can change your menu and prices in seconds to reflect this overview, as well as automate several aspects of your business. 

Whatever your business needs are, Goodtill can help you meet them. It’s also integrated with several other apps that allow you to expand the services you offer to customers, including loyalty programs, payment solutions, and easier reservation processes. 

Your business and SumUp

We want SumUp to be as easy for you to use as possible. That’s why when you buy a card reader or use our POS, there are no contracts and no red tape to hack through. We don’t charge you any hidden fees either – you’ll only ever pay a small fee per transaction, no matter whether you’re using a card reader, QR code, or payment link.

Making your SumUp profile is free and once you have a profile, you can use the SumUp App to get paid remotely and manage your business. You can see all your transactions, invoice clients, and create gift cards to offer customers. 

Think we might be a match? Fill out the form below. 

Max Elias

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